Return Policy
With the global impact of COVID-19 continuing to unfold, the health, safety and well-being of our consumers, associates and communities is our top priority. During this time our Consumer Relations team will have limited availability, which may result in a significant delay in responding to your inquiry. Be assured that we are working as quickly as possible to address the needs of all of our consumers and we appreciate your patience during this time.
In an effort to give you the best customer experience possible, we encourage you to take advantage of our online resources to some of your most common questions under our Customer Service FAQ section.
Thank you for choosing Oneida/ Anchor Hocking products. Our goal is to provide you with quality products that you love. We want you to be happy with every purchase that you place through our website. If you need to return your purchase however, we've included the important details below.
Unused products may be returned for a refund within 30 days of the date your order was delivered. Products purchased in a set must be returned in the same arrangement. To ensure that we process your return correctly, please follow the steps below:
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Complete all applicable portions of the return questionnaire found with your order.
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Pack and seal all products to be returned securely, in the original package if possible, along with copies of the original invoice and completed return questionnaire.
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Ship your return to the address below. The Oneida Group does not cover return shipment costs or accept C.O.D. deliveries. While not required, we recommend that you select a shipping method that provides a tracking or confirmation of delivery option and insure your return. These options will provide you with added protection as The Oneida Group cannot be responsible for products lost or damaged during shipment to our facility.
The Oneida Group
Attn: Oneida.com Returns
2893 W. Fair Ave
Lancaster, OH 43130
Questions? Contact us using the information below:
Oneida
Email (click link): consumer@oneida.com
Hours of operation: Tuesday to Thursday, 9:00 AM -4:00 PM EST
Anchor Hocking
Email (click link):Consumer@anchorhocking.com
Hours of operation: Tuesday to Thursday, 9:00 AM -4:00 PM EST