Contact Customer Service

With the global impact of COVID-19 continuing to unfold, the health, safety and well-being of our consumers, associates and communities is our top priority. During this time, our Consumer Relations team will have limited availability, which may result in a significant delay in responding to your inquiry. Be assured that we are working as quickly as possible to address the needs of our consumers. We appreciate your patience and understanding during this time. 

To provide the best customer experience possible, we encourage you to take advantage of our online resources to some of your most common questions under our Customer Service FAQ sections:

Oneida FAQs:

Anchor Hocking FAQs:


Email (click link):

Phone: 1-888-263-7195

Hours of operation:  Tuesday to Thursday, 9:00am-4:00pm EST

Anchor Hocking

Email (click link):  

Phone: 1-800-562-7511

Hours of operation:  Tuesday to Thursday, 9:00am-4:00pm EST

© 2021 The Oneida Group Inc. All rights reserved. Oneida, Anchor Hocking, and all pattern names are trademarks of The Oneida Group Inc. and its subsidiaries.